There is no SOUL, no human being, no CUSTOMER SERVICE ever!

You cannot TALK to GOOGLE about ANYTHING!

I have “participated” in their forums over the years and they are filled with thousands of frustrated “users” who are BEGGING for contact with real engineers as to why things DO NOT WORK.

Frustration is the overwhelming emotion echoed in countless Forums, which are offered as the way to get “questions” answered.

It seems, with all of its billions in revenue, that Google pays abolutely no attention to staffing their forums with real live tech types who also have a hand in the development and solving issues for any of their products.

Google sucks hugely in interfacing with the real people who want to try their core products.

Try telling somebody that they have completely mislabelled roads in Google Earth and Google Maps. Nothing works in that process of “notification”.

Go try to get real answers as to why Google Checkout doesn’t work, or what is PLANNED for Google Checkout, or why errors or stupidities are turning up in this very limited system and there ARE NO RESPONSES from the “management”.

And as for their Google Video “support” even before they bought Youtube…..complete waste of time—on and on, application after application that they want us to ADOPT and USE…there is NO ONE HOME!

If Google had the BRAINS and the MARKETING SAVVY to go act like a COMPANY instead of a search engine that just responds to dumb text strings they might have a chance to pull away from the competition in other areas.

But Google’s presence looms over the landscape like one of those huge Star Wars Imperial Armoured Walkers. Google executives seem to sit up in the cockpit expecting to simply push buttons and unleash weapons and gadgets on us ants crawling the terrain below.

Google needs people on board who understand that in some aspects they must DOWNSIZE a project, spin it off completely, take it away from only being accessible inside a Google Account, give it a human scope and REACT to the USERS.

But I have definitely formed the opinion that there is no one I can talk to Directly if I want to really test something new from Google. Gmail is all I allow myself these days.

By the way, the Documents functionality is a JOKE. So much for “cloud applications”….you cannot supplant an office suite locally installed with what Google is offering in “online office” applications.

I would love for Google to do something for me beyond search, maps, and email.

But, they are going to have to come down to my scale and give me real people to talk to–the kind who will say, hmmm, let me get back to you tomorrow and see if I can get an answer for that issue. That would be refreshing. And might even get me to try some more apps.

I haven’t stopped to think what the third reason is, many candidates, but, those two I have listed have absolutely slowed music sales.

I have an iTunes account but it has become so “messy” that I stopped buying music via iTunes. Which Apple might want to take note of…their model needs revamping and it has a LOT of competiton.

But, do you see what has happened in just a few years? Online music streaming–like Grooveshark, etc, etc…have made us all “pirates” in a sense?

Thanks for your work in putting this together!