Heroic Knowledge Base Plugin review for WordPress (why I use it)

Every product has a market, and every market has a need. Heroic knowledge base plugin is a solution to a problem many developers face, finding a good knowledge base plugin for WordPress. When you buy a digital product, you expect the developers to have a knowledge base. The knowledge base usually contains answers to minor issues you might encounter while using the product.

This is the exact problem the Heroic knowledge base plugin attempts to solve. Today I’ll dive into why I’ve used it on all of our WordPress plugin sites for 4+ years and some of the features you can expect to find.

Heroic Knowledge Base plugin features

The plugin has awesome features that makes your job easy.

Live search

The heroic base knowledge plugin has a live search functionality that makes it easy for customers to find what they want without leaving the page. Live search functionality is a lifesaver for support websites, a user can try different queries until what is being searched for is found.

Live search in knowledge base plugin
Live search in knowledge base plugin

Custom knowledge base post types

The Heroic Knowledge Base plugin uses custom post types, articles to be more exact. Articles are similar to blog posts, you can write about specific issues using articles and then place them under the several custom categories you can also create with the plugin.

Knowledge base categories
Knowledge base categories

Vote on articles

The Heroic Knowledge Base plugin also has awesome voting features. This allows users to rate articles, according to how helpful the user found the article.

Knowledge base voting
Knowledge base voting

You can then use a widget to show popular articles. This is useful for showing what kind of articles users found most useful, this coupled with the live search feature makes it very easy for customers to find important articles without much work.

Analytics

The analytics feature on the back-end is also very helpful for you to see which articles you need to improve.

Knowledge base analytics
Knowledge base analytics

Setting up the knowledge base

The plugin is really easy to set up. After installing and activating it, just go to the plugin’s settings and click through each of the tabs. It only takes about 5 minutes to have everything up and running.

Heroic Knowledge Base settings
Heroic Knowledge Base settings

Another great thing about the plugin is that it works with any theme! We use the plugin ourselves to power our Perfmatters documentation (as seen below).

WordPress knowledge base
WordPress knowledge base

Support

When you read the documentation of the plugin, it is obvious that HeroThemes is attentive and responsive to their customers. The documentation almost makes you feel like you are being assisted by a support staff all through the installation process.

The HeroThemes support team is excellent, to say the least. I’ve personally emailed them a couple of times and they’ve always responded within 24 hours. That’s how it should be.

Buying the plugin entitles you to one year of support and updates.

Usability

Setting up the plugin isn’t a one-click process, that’s not to say it’s a complicated process. The plugin itself can be setup in less than 5 minutes and there is an option to import sample data. This option makes it even easier to setup the plugin, all you need to do is study the already set up knowledgebase and modify it to suit your needs.

Performance

The developers of the plugin really do care about performance. In fact, the total front-end size of the scripts for the plugin is under 10 KB.

Lighweight scripts for knowledge base
Lighweight scripts for knowledge base

In version 2.21.0, they actually removed the Font Awesome library dependency and went with SVG icons, which is awesome! I might have had some input on this feature. 😉 They are open to feedback, which is important for any plugin that I commit to using.

The plugin adds no major load to your website, it barely scratches the surface in terms of resource usage.

Price

The plugin costs $129, this is more than the average amount an average WordPress user is usually willing to spend on a plugin. HeroThemes didn’t make this plugin for average users, it is targeted at people who are willing to create a knowledge base for their customers. This would mean they are selling a product, and that makes them a business.

Spending $129 on a plugin that helps reduce the cost of hiring support staff is not going to be difficult for these kind of buyers as long as the plugin does the work.

The more documentation you have, the fewer tickets you get. I can attest to this. 📖 💪Click to Tweet

Heroic knowledge base plugin is a plugin meant to provide a simple solution to a simple problem, it does that excellently.

HeroThemes, the developers, have been tackling this niche long enough to do it right, they have a lot of themes that tackle the knowledge base issue. You would agree that a plugin is a better solution than a theme for the niche and Heroic knowledgebase plugin is worth every cent as it works perfectly with any theme and its performance is amazing.

Buy Heroic Knowledgebase Plugin

Summary

If this review on the Heroic knowledgebase plugin was helpful, please let us know below in the comments! Or if you have any questions about the plugin, I’d be happy to answer them.

author bio
Brian Jackson

I craft actionable content and develop performance-driven WordPress plugins. Connect on Twitter or subscribe to my newsletter (once a month, no spam).

3 thoughts on “Heroic Knowledge Base Plugin review for WordPress (why I use it)”

  1. Worth every cent?

    Great review! Also a great plugin but expensive (125 USD) and 50% yearly renewal for support and updates. We’re using a lot of populair themes and we always had to made extensive CSS modifications (Enfold, Avada and Betheme). If you buy the plugin with one of the support themes from Heroic on themeforest, you’ll get the plugin with theme for 1/3 of that price.

    Conclusion: great plugin if you look at functionality. It works almost with every theme, but don’t look at the styling in that case. For 125 USD this is simply too expensive if you look at other plugins like FAQ from Tribulant. We’ve removed the plugin and fallback on the default WordPress posts with a custom rating plugin and ajax search form.

    Reply
    • Keep in mind that if you buy one of their themes to get the “bundled” version of the plugin, from my understanding it’s not as up-to-date as the standalone.

      Also note that there appears to be something coded wonky in the version of the Redux Framework that the bundled plugin runs off of. It you activate a different theme that also runs on Redux the theme options menu’s disappear; which is super annoying.

      The authors won’t assist with any issues with the plugin if it’s not activated with the bundled theme so I’m assuming they’ve deliberately done something in the bundled plugin Redux config that brings on the above mentioned issues.

      Reply
    • We have used the Heroic Knowledge Base plugin on all of our plugin sites for over four years. We’ve never had a single issue and it’s great when it comes to performance and no bloat. Yes, it’s slightly more expensive, but it’s definitely worth the investment as I haven’t had to waste any time fixing it.

      Reply

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